Frequently Asked Questions

Quick answers about products, ordering, delivery, freight, unloading, returns and warranty support.

How long does delivery take?

Estimated Delivery: 5–12 Business Days. Orders are inspected and prepared before dispatch. Larger equipment may require scheduled freight transport, warehouse coordination and carrier appointment scheduling.

Do you offer free shipping?

Standard ground shipping is free on products where this is stated on the product page. Any applicable shipping charge is shown before checkout.

How are large machines delivered?

Large mowers, tractors and other heavy equipment normally ship securely by palletized LTL freight. The carrier may contact you before delivery to arrange a suitable appointment.

Do I need a forklift?

Free unloading service is included on eligible heavy-equipment orders where stated. Delivery requirements can vary according to the product, carrier and accessibility of the delivery address.

Can I return a product?

Eligible unused products can be returned within 30 days. Items must remain in original condition and packaging. Contact us for return authorization before sending anything back.

How long do refunds take?

Once an authorized return is received, inspected and approved, the refund is generally processed within 10 business days.

What warranty do products include?

Warranty coverage varies by brand and product. The product page and official manufacturer warranty documents determine the applicable coverage.