TRACK YOUR ORDER
Enter your Garden Machinery Direct order details below to view the current status of your shipment.
Status updates are reviewed by the Garden Machinery Direct logistics team as your equipment moves through processing, dispatch, and delivery.
We’ve located your order and confirmed it is currently in the processing queue. Our team is preparing your item for dispatch. You’ll receive a separate email with carrier tracking details once freight is booked.
Order details will appear here once we find a matching order.
Status details are provided by Garden Machinery Direct based on your current freight booking and delivery progress.
Order Tracking Questions
Find clear answers about processing, tracking updates, freight appointments, unloading, and receiving your Garden Machinery Direct order.
How long do processing and delivery take?
Most orders are estimated to arrive within 5–12 business days after order confirmation.
Timing can depend on the equipment ordered, destination, carrier scheduling, freight appointment availability, and delivery access.
When will my tracking information become available?
Tracking or freight shipment information is sent by email once the order has been dispatched and carrier details are available.
How are heavy-equipment delivery appointments arranged?
Heavy-equipment deliveries may involve direct communication from the freight carrier. The carrier can contact you to coordinate the delivery appointment and confirm access details before arrival.
Will I need equipment to unload a freight shipment?
Some large products travel by less-than-truckload freight and may require suitable unloading arrangements at the delivery location.
- Confirm that the delivery vehicle can safely access the property.
- Arrange a forklift, telehandler, loading dock, or other suitable unloading method when required.
- Contact our team before dispatch to ask about liftgate availability when unloading equipment is not available.
What should I do if my shipment arrives damaged?
Inspect the shipment before accepting delivery whenever possible. If visible damage is present:
- Photograph the packaging, equipment, and affected areas.
- Record the damage on the carrier’s bill of lading or delivery receipt.
- Keep the packaging and delivery documents.
- Contact Garden Machinery Direct promptly so the available repair, replacement, or freight-claim options can be reviewed.
What information should I provide when contacting support?
Include your order number, the email address used for the order, the product model, and a brief description of the help you need. For delivery concerns, include any carrier reference and relevant photographs when available.
Does Garden Machinery Direct ship outside the United States?
Garden Machinery Direct currently serves customers and delivery addresses within the United States.